Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We are committed to delivering cutting-edge veterinary treatment to you and your pet with care and compassion.

We are passionate about preventative care, client education, and providing comprehensive urgent care and rehabilitative care for every pet we treat. 

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  Prior to treating your pet, we will offer a reasonable estimate of the cost of our services. Unforeseen situations, on the other hand, may happen and have an influence on your ultimate cost.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please contact ahead to make an appointment to ensure we have time to see your pet.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of domestic pets such as cats and dogs. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• Should I consider getting pet insurance?

  We strongly believe that pet insurance is a valuable asset when it comes to your pet's healthcare needs. We are happy to discuss the benefits of pet insurance through such as Trupanion, Embrace, and Nationwide.

• How can I cope with the loss of a pet?

  Your pet was your loyal companion, trusted confidant, and best friend throughout their entire life, during which time you provided unconditional love, protection, and care. Saying goodbye to them is difficult.

  When it is time, we provide humane euthanasia in a quiet and compassionate place, where you and your family may be with your pet if you choose. If you wish to have your pet’s remains cremated, we provide this service through Bubbling Well in Napa.

• How do I know if my pet has been poisoned?

  Here are some of the symptoms of poisoning in pets:

  • Agitation
  • Tremors
  • Convulsions
  • Nausea and/or vomiting
  • Seizures
  • Diarrhea
  • Kidney failure
  • Excessive bruising or bleeding
  • Nosebleeds
  • Unsteady on feet
  • Abnormal heartbeat
  • Drooling
  • Oral irritation
  • Pale gums
  • Inability to urinate

  If you suspect your pet has been poisoned, you saw them eat something toxic, or are showing any of these signs, contact the Pet Poison Hotline immediately. Urgent veterinary care could mean the difference between life and death.

Pet Owner Resources

Here are some helpful links for your pet's health.